customer interviews

A startup founder reviewing customer feedback to separate a weak pitch from an idea validation signal
Validation Mistakes

When Your Idea Didn’t Fail — Your Pitch Did

You ran the test. You talked to ten people, put up a landing page, showed a mockup to a potential customer. The reaction was lukewarm — a few nice words, a “maybe later,” a silence you couldn’t quite read. So you conclude the idea isn’t good enough and move on.

A row of chickens in a coop illustrating the super chicken trap and the difference between strong signals and a strong system
Validation Mistakes

The Super-Chicken Trap: Why Strong Signals Don’t Always Mean a Strong System

A founder recently told me their beta users “loved” the product — glowing comments, five-star reactions, one enthusiastic superfan who wouldn’t stop talking about it. Six months later, almost none of those people paid for it. Nothing about the individual signals was fake. The mistake was assuming that a handful of strong local signals summed up to a strong global truth. That gap — between what looks like proof and what actually is proof — is where most validation goes wrong, and a decades-old chicken experiment explains why better than most startup advice does.

Founder reviewing customer interview notes and market signals as part of a demand validation process
Demand Experiments

The Curiosity Test: Why Founders Should Interrogate Demand Before They Chase Capital

Every founder eventually hears some version of the same pitch: investors back people, not ideas. Charisma, ambition, an origin story about noticing what everyone else missed — these are the ingredients of a good fundraising conversation. But there is a quieter, less flattering question that determines whether any of that matters: does anyone actually want what you are building badly enough to change their behavior for it? That question cannot be answered by telling a good story. It can only be answered by testing one.

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